Lenovo V15 G2 Touchpad Fading Issue

Lenovo V15 G2 Touchpad Fading Issue
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Yusuf
July 18, 2023 4:32 pm
76

I bought a Lenovo V15 G2 ITL laptop about 5-6 months ago, and despite the fact that it is still under warranty, the touchpad has begun to fade and lose color. When I contacted the company, they blamed the user error and refused to repair it under warranty. They blame it on me, but why use cheap, low-quality paint that fades so quickly? If there are scratches or cracks as a result of my own negligence, I will accept responsibility; however, if the color is fading, it is their fault for using inferior paint. To avoid further fading, I'll refrain from using the touchpad for the time being. It's annoying how they always blame the user for their own product's flaws. I've been a long-time HP customer, and I've never had a problem with color fading. How can the paint on a brand-new product wear off in just five months? Did they use watercolors to create it? I will not purchase any more Lenovo products, and I will warn others as well. Lenovo customers should be aware of the poor craftsmanship and material quality. Don't end up like me, unable to resolve a problem with Lenovo's customer service.

July 18, 2023 4:42 pm (9 minutes after complaint)

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you mentioned on the sikayetvar.com platform. Sincerely, Lenovo Turkey

July 18, 2023 5:25 pm
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