Lenovo Tablet Stuck in Service With No Clear Timeline
In June 2025, I purchased a Lenovo TAB M10 tablet from Vatan Bilgisayar in Manisa. After the device developed a malfunction with the keypad, I delivered the tablet to Vatan Bilgisayar Manisa for service on January 15, 2026. However, more than a month has passed and the repair has still not been completed.
During this time, we have repeatedly requested a replacement or refund, which are our legal rights. Every time we call, we are told that a part is being awaited from overseas, that our refund or replacement request has been forwarded, and that we will be contacted. Despite these statements, no concrete action has been taken and no solution has been provided.
It is unacceptable for a corporate company to leave its customer without information or resolution for such a long period of time. I have been unable to use my device for an extended period and have suffered inconvenience as a result.
I request that the repair process not be prolonged any further and that, in accordance with my legal rights, the product be replaced or a full refund be issued immediately so that my grievance can be resolved without further delay.
