I purchased a Lego set from a well-known online shopping site, but while assembling the figures, I noticed several pieces were missing. This is unexpected from Lego, and clearly, it’s a packaging error. When I reported the issue to the seller, they understandably stated they couldn’t assist since they can’t supply individual parts for a set.
When I contacted Lego directly, I was told the missing pieces could be provided, but only through an international shipment that would require me to handle customs clearance and pay the associated fees. This is frustrating and unreasonable for a product purchased locally. I expect Lego to resolve this issue promptly and supply the missing pieces without adding unnecessary hurdles.
I purchased a Lego set, but it’s missing a piece. I submitted a request for the missing part through the website, only to receive an email saying they can’t fulfill my request. After spending a significant amount of money on this set and buying it with great excitement, it now feels incomplete or ev...
I discovered a missing piece in my Lego set and requested the missing part through Lego's website. Based on videos I watched online, I expected the replacement to be free. However, when the package finally arrived after a long wait, the courier informed me of a customs fee of 84.75. I refused the de...
I bought the Lego Minecraft 21244 set for my son, and it came with four missing pieces. This isn’t the first time we've encountered missing parts, so we filled out a request form as usual. Previously, we received missing parts without any charge, as they should be since it’s not the customer's fault...
I purchased a Lego set worth ₺5800 from the Lego store at Ankara Ankamall, only to find that a piece was missing. When I reported the issue, I was told the replacement piece would take a long time to arrive and that I would have to pay a fee upon delivery. This is completely unacceptable. The missi...
Comments