I discovered a missing piece in my Lego set and requested the missing part through Lego's website. Based on videos I watched online, I expected the replacement to be free. However, when the package finally arrived after a long wait, the courier informed me of a customs fee of 84.75. I refused the delivery because if I wanted to buy this part in Turkey, I could get it for a tenth of that price. This situation makes no sense—why should I pay such an exorbitant fee for a missing piece that was supposed to be complimentary? I want to warn others to be cautious when requesting missing parts from Lego.
I purchased a Lego set from a well-known online shopping site, but while assembling the figures, I noticed several pieces were missing. This is unexpected from Lego, and clearly, it’s a packaging error. When I reported the issue to the seller, they understandably stated they couldn’t assist since th...
I purchased a Lego set worth ₺5800 from the Lego store at Ankara Ankamall, only to find that a piece was missing. When I reported the issue, I was told the replacement piece would take a long time to arrive and that I would have to pay a fee upon delivery. This is completely unacceptable. The missi...
I purchased the LEGO Technic Shelby Cobra set, and it came with a missing part. I submitted a missing-part request through LEGO, and I’ve been waiting about three weeks for the process to be completed. For the missing part shipment, I was asked to pay a €30 customs fee, and I was also told to grant ...
On October 1, 2025, we purchased a LEGO Technic set for $62 from the LEGO Store at Adana Optimum Mall. When we began assembling it, we noticed that part number 4211815 was missing from the box. We still have the purchase receipt. When we contacted the store about the missing part, we were told that...
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