I bought La Roche-Posay Cicaplast Baume B5+ on a friend’s recommendation, expecting it to be safe for sensitive skin—especially since the packaging claims it’s even suitable for babies. But after just 2-3 uses, my face broke out in a visible rash! At first, I didn’t suspect the cream, so I stopped using all other products and even had blood tests done to rule out any underlying issues. When I applied the balm again, the rash immediately reappeared.
I contacted La Roche-Posay to report the issue and ask for information, but instead of addressing my concerns, they simply told me to contact Trendyol. They didn’t even bother checking the barcode or batch number. When I reached out through Trendyol, their response was absurd: I was told to get a doctor’s report if I wanted a refund. So, as a full-time worker, I’m supposed to take a day off, pay for a doctor’s appointment, get a report, and send it to them just to return a faulty product? This is their idea of customer service?
Since I stopped using the balm, my rash has started to clear up. When I searched online, I found that I’m not the only one experiencing this reaction to Cicaplast Baume B5+. I used to trust this brand—I even chose to buy from their official store instead of third-party sellers. But after this, I will never buy from La Roche-Posay again. Their complete lack of responsibility and refusal to help customers is unacceptable. I’m writing this so others don’t have to go through the same struggle. Fix your products and your customer service!
I have been using the La Roche-Posay Cicaplast Balm B5 product regularly for about 10 days. Before using it, my skin had no issues. However, especially in the last 2–3 days, I’ve developed severe breakouts, redness, and dryness around my mouth. I believe some kind of allergic reaction may have devel...
About two weeks ago, I purchased the La Roche-Posay body cleansing peeling product, specifically to treat the breakouts that occasionally appear on my arms during the summer. I chose this product because it was recommended for this very purpose. However, to my disappointment and frustration, it made...
On June 25, I ordered La Roche-Posay Cicaplast, a product I’ve been using for a long time and always loved. The package arrived in good condition and was properly sealed. But the moment I applied it to my skin, my eyes started burning, which has never happened before with this product. That’s when I...
I’m incredibly disappointed and angry after my experience with La Roche-Posay. I purchased one of their products through Trendyol, and after using it, my entire skin reacted horribly. I developed widespread irritation, and my skin has been in terrible condition ever since. I filed a complaint throu...
On April 8, 2025, I received the La Roche-Posay B5 Plumping Eye Cream I ordered from the official La Roche-Posay seller on Trendyol. That same evening, I applied it for the first time—and by the next morning, my eyes were red, irritated, and swollen. I contacted the seller immediately to report the ...
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