On April 8, 2025, I received the La Roche-Posay B5 Plumping Eye Cream I ordered from the official La Roche-Posay seller on Trendyol. That same evening, I applied it for the first time—and by the next morning, my eyes were red, irritated, and swollen. I contacted the seller immediately to report the reaction, but the woman I spoke with on the provided number told me the issue wasn’t her responsibility and brushed me off, saying it was up to the Trendyol La Roche-Posay seller. This level of indifference is unacceptable, especially for a product meant for such a sensitive area. I paid a significant amount (₺) expecting safe, high-quality skincare, not a painful reaction and a runaround. I demand that La Roche-Posay and the seller step up and offer proper support immediately.
On June 25, I ordered La Roche-Posay Cicaplast, a product I’ve been using for a long time and always loved. The package arrived in good condition and was properly sealed. But the moment I applied it to my skin, my eyes started burning, which has never happened before with this product. That’s when I...
I ordered the La Roche-Posay Pure Vitamin C12 Serum from Trendyol, and it was delivered to me on July 3. As instructed, I used just a small amount—literally a dot—on the evening of July 4 to test it on my skin. When I woke up the next morning, my face was swollen, red, and clearly having an allergic...
I’m incredibly disappointed and angry after my experience with La Roche-Posay. I purchased one of their products through Trendyol, and after using it, my entire skin reacted horribly. I developed widespread irritation, and my skin has been in terrible condition ever since. I filed a complaint throu...
On March 3rd, I ordered a La Roche-Posay sunscreen from its official seller on Trendyol. I just opened the product today, intending to use it for the first time—and I was shocked. The cream was completely watery, had a strange, unpleasant odor, and was clearly not in usable condition. It felt nothin...
I placed an order through Trendyol (Order No: 10197402823, Return Code: 7260023930425285) for six skincare products from La Roche-Posay. However, I was shocked to receive items shipped from a completely different seller—not the official La Roche-Posay store I ordered from. To make things worse, I la...
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