I ordered the La Roche-Posay Pure Vitamin C12 Serum from Trendyol, and it was delivered to me on July 3. As instructed, I used just a small amount—literally a dot—on the evening of July 4 to test it on my skin. When I woke up the next morning, my face was swollen, red, and clearly having an allergic reaction to the product.
I immediately requested a return and even submitted a photo of my face as proof of the reaction. But my return was denied simply because I had opened the package. How else was I supposed to know the product would cause such a severe reaction without opening it? This policy is incredibly unfair and shows a lack of concern for customer safety.
I paid a high price—₺—for a product I can’t use at all. Neither Trendyol nor La Roche-Posay has shown any responsibility or compassion. No one cared about what the product did to my skin; they only focused on the fact that the box was opened. This is completely unacceptable from a brand that markets itself as dermatologist-tested and safe for sensitive skin.
I expect La Roche-Posay to take accountability and approve my return immediately. I will not let this go unresolved. Please help.
On April 8, 2025, I received the La Roche-Posay B5 Plumping Eye Cream I ordered from the official La Roche-Posay seller on Trendyol. That same evening, I applied it for the first time—and by the next morning, my eyes were red, irritated, and swollen. I contacted the seller immediately to report the ...
I’m incredibly disappointed and angry after my experience with La Roche-Posay. I purchased one of their products through Trendyol, and after using it, my entire skin reacted horribly. I developed widespread irritation, and my skin has been in terrible condition ever since. I filed a complaint throu...
On June 25, I ordered La Roche-Posay Cicaplast, a product I’ve been using for a long time and always loved. The package arrived in good condition and was properly sealed. But the moment I applied it to my skin, my eyes started burning, which has never happened before with this product. That’s when I...
Hello, I purchased La Roche-Posay sunscreen from Trendyol last week. It’s the same product I’ve used every summer without any issues—but this time, something is clearly wrong with the formula or the packaging. Right from the moment I opened it, I noticed that the cap and surrounding area were messy...
I purchased a La Roche-Posay sunscreen from their official store, but when the product arrived, it had no seal, protective band, or hygienic wrapping whatsoever. Since I have sensitive skin, I didn’t feel safe using a product that came unsealed. I decided to request a return without even trying it, ...
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