Kuveyt Türk Bank - Automatic Payment Failure & Unfair Interest Charges
On March 15, 2024, I had a school tuition payment due. I had deposited the money into my Kuveyt Türk account at 9:30 PM on the same day. Normally, the bank is supposed to automatically deduct the payment from my bank account, but unfortunately, it didn't.
I called customer service and they told me that the payment would be deducted by 11:00 PM, but it still wasn't deducted. Saturday and Sunday passed, and the payment still wasn't deducted.
Today is Monday. I went to the branch, called the customer representative, etc., and the payment still hasn't been deducted.
In short, even though I have had the money in my account for 4 days, it hasn't been withdrawn for 4 days and interest is being charged. Is such a thing possible? Can it be explained with reason, morality, humanity, etc.?
Why is injustice being done to earn 3 cents in interest? Where will this nation go with this mentality? Is it befitting of a large institution to earn 3 cents in forced interest?
I also waited for 2 hours at the Taşdelen branch, and during that time they were only able to attend to 2 customers, but to no avail. I have two installments left, and I will pay them off and close my account.
Dear Valued Customer, Your request has been recorded. We will contact you as soon as possible using your provided contact information. For your opinions, suggestions, and requests, you can reach our Customer Satisfaction Center. Kuveyt Türk Participation Bank is always by your side for all your banking transactions, with internet and telephone banking, branches, and customer services.
Please take care of this transaction; you are charging interest with every passing minute. Despite there being money in the account for 4 days, you are causing me distress just to earn interest income.
