Kuryenet Failed to Deliver My Credit Card Despite Multiple Promises
Kuryenet has not delivered my Albaraka credit card for a week. When my credit card was delivered to the Kuryenet agency by Albaraka, they have not delivered my card by making up all sorts of excuses. On Saturday, December 21, information regarding the delivery of the card was sent to me via SMS, but at around 6:00 p.m., I received an SMS containing a false and incorrect statement that my home address had been reached but there was no one at my home address. Although the tracking number sent to me was queried and an appointment was made for my defense address several times, no delivery has been made to date. Unfortunately, the Kuryenet company has had scandals and there is false information. The site I live in is a lodging and is equipped with security cameras. No one at home knew about it and it is completely false and wrong. We can prove this from security camera footage. We will never forget this scandal as a customer!
I wrote the tracking number in the relevant field when creating the complaint. It wouldn't be appropriate to write it out here. You can call and ask as well.
Hello, We are unable to query your record without the 12-13 digit tracking number associated with your shipment. You can obtain this tracking number from your sending organization. Once you have received your tracking number, we kindly ask you to forward it to us. It is important to provide your tracking number when submitting a complaint so that we can offer you fast and quality service. Best regards, Kuryenet Customer Service
Hello, We cannot query your record without the 12-13 digit tracking number associated with your shipment. Your tracking number is not visible in the record. You can obtain this tracking number from your sending organization. We kindly ask you to provide it to us once you have it. It is important to include your shipment tracking number when submitting a complaint so that we can provide you with fast and quality service. Best regards, Kuryenet Customer Service
Here's the translated text: "When you feel like it, you bring and deliver the card. On Friday, December 27, you came and rang the bell without any problems and delivered my card. That's the point! You should have done this properly on Saturday! You wasted a week of mine for nothing! If there was an urgent situation, we would have been in trouble. I will not thank you for not delivering on time. I entered the tracking number in the required field on the complaint form on the complaint site, but it probably didn't reach you, or it did, but you didn't see it. Anyway, I received my card, albeit late. I will not thank you for the delay. I will not withdraw my complaint either. You didn't call to provide an explanation or even apologize! Also, you want me to write the tracking number here openly. This creates an extra security vulnerability. Others can check the status of my card. Keep that in mind. You will not take the easy way out. You will call the customer, show interest, solve their problem, and get the tracking number privately over the phone, as there are companies that do this. I shouldn't have to explain everything!"
We wish you to use it in good days. Best regards, Kuryenet Customer Service
