Kuryenet Failed To Deliver My Credit Card Despite Being Home
I was expecting my credit card from Ziraat Bank to be delivered by Kuryenet. Today, my card was listed as “out for delivery,” but even though I was home all day, the status update falsely stated that delivery could not be completed because I was “not at home.” No one called or knocked on my door—the information provided is completely inaccurate. My tracking number is 5000****59008. I tried calling customer service in the evening, but since they stop working after 7:00 p.m., I couldn’t reach anyone. This careless and unaccountable way of operating is unacceptable. People have work and responsibilities; we can’t stay home all day waiting. I believe Kuryenet should face consequences for such misleading updates and poor service. I request that my card be delivered to me as soon as possible.
Important NOTE: In order to provide you with fast and quality service, it is important that you include your shipment tracking number/barcode number starting with 12/13 digits in every notification of complaint. If you do not have it, you can obtain it from your sending institution. Dear Mr./Ms. A, First of all, we wish you a pleasant day. We are pleased to assist you with any issues you may need regarding your requests. The follow-up process regarding your request has started. Our complaint unit representative/agency representative will contact you and ensure the delivery of your shipment. If we cannot reach you by phone, we kindly ask you to contact us again for a faster process. Best regards, Kuryenet Customer Service
