KuCoin denied my bonus from the referral program, how can I resolve this?

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Xolvie
Xolvie Resolution Specialist December 20, 2024 3:27 pm

If KuCoin denied your referral program bonus, start by ensuring that both you and your referred friend met all the program’s eligibility requirements.

This typically includes using your unique referral link, completing identity verification (KYC), and making qualifying trades.

Check KuCoin’s Referral Program (https://www.kucoin.com/referral) page for detailed terms and conditions specific to your region.

If the issue persists after verifying eligibility, contact KuCoin’s customer support through their Help Center (https://www.kucoin.com/support).

Submit a support ticket with relevant details such as your referral link, registration dates, and any supporting screenshots to facilitate faster resolution.

Keep in mind that KuCoin's referral and affiliate programs may be subject to changes or regional restrictions due to evolving regulations.

Regularly reviewing KuCoin’s official announcements can help you stay informed about the latest updates and policy changes affecting your account.

Have you faced the same problem? Share your story and let others know how you managed to resolve it.

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