KuCoin locked my trading account after an API error, how can I unlock it?

I always used Kucoin because they are perfect, when you make withdraw or deposit dont have any issue. But 2 days ago I make deposit and money come in Kucoin, when I want to make withdraw they cancel my withdraw and freeze my account. They ask me selfie with my identity, I send everything but nothing...

I am extremely upset with KuCoin because I had approximately $3,500 deposited in my account through the KuCoin app, and without ever making a withdrawal or any significant trades, my entire balance suddenly disappeared. There was no noticeable drop in coin or share value—my funds just went to zero f...

I hadn’t logged into my KuCoin account for a long time, but after completing the security verification, I finally regained access—only to find that my balance is missing. The coins I previously purchased are no longer visible in my account. To make matters worse, I can’t use live chat support due t...

I am currently unable to access my KuCoin account linked to b*@gmail.com**. It seems that transactions were made using KuCoin’s own numbers, which led to my account being restricted. I have no access to my funds and need immediate help to regain control of my account. I have provided an alternative...

I recently encountered a major issue on KuCoin. Despite having an active account with cryptocurrency holdings and completed transactions, my balance now shows as zero. When I checked the transaction history, there are no withdrawal records or any activity that would explain this sudden disappearance...

I’m currently unable to use my primary funds in my KuCoin account through the Kucard feature, and all of my cards have been blocked. This has severely impacted my financial situation, especially during my ongoing move, where I rely on these funds for essential expenses. Despite having my main funds...

Today, on October 7, 2024, KuCoin suspended my withdrawal, and I have no idea what caused this issue. This situation is unacceptable, as there’s been no clear explanation. I received an email and responded promptly, yet nothing has changed. Despite reaching out to customer service, I haven’t receive...

I forgot my KuCoin trading password, and despite trying multiple times, I can't reset or change it. The process gets stuck at the face recognition step, asking me to turn right, turn left, open my mouth, and other instructions that just don't work. I've tried everything, but nothing seems to help. ...

KuCoin has applied a restriction on my account and refuses to release my funds. I’ve been trying for over a month to get my money, but they still haven’t given it back. This is completely unacceptable. I believe action needs to be taken against this exchange, and legal steps should be pursued. I jus...

I've been unable to access my KuCoin account for the past two days due to forgetting my trading password and losing access to my 2FA. I've reached out to KuCoin support several times via email, but unfortunately, I only receive generic automated responses in return. I'm unable to withdraw or trade, ...

Hi everyone, if you trade here, don't trade futures. They do this every time. Last and final time, 2 days ago, I opened long positions for TRB, and even though I had 300 dollars, I checked many exchanges at that time. The spot price was 285 everywhere, but futures prices suddenly dropped to 140, and...