Konami Support Ignored My Requests After My Account Was Hijacked

My PES/eFootball account, which I spent years building and playing on, was stolen on May 10, 2026, and I have been unable to access it for approximately two days. The person who stole the account changed all of the account information, so I can no longer log in or perform any data transfer or recovery process. This account was extremely valuable to me both financially and emotionally.

I still have access to the old email information linked to the account as well as receipts and purchase records for the in-game content I bought. Up to this point, I have spent approximately $500–$650 on the game. I can clearly prove that the account belongs to me using my old login device information, the Gmail address connected to the account, my previous password, and the receipts/order confirmations for the items I purchased.

After the account was stolen, I contacted Konami multiple times through support channels, but I never received any response whatsoever. Neither my issue was resolved nor were my messages answered. Unfortunately, this creates the strong impression that account theft and player security are not taken seriously enough by Konami, even for loyal users who spend money on the game regularly.

Based on all of the evidence I possess, I request that my stolen account be investigated through the necessary security checks and restored to me in its original condition, with all of my coins, purchased content, and progress fully preserved. If restoring the original account is not possible, then I request that all of the coins and purchased content from the stolen account be transferred completely to my new account. I demand that my situation be resolved urgently and that I finally receive a clear response regarding my case.