I've been trying to transfer my old Konami PES account to eFootball, but despite having the correct email and password, I can't seem to make it work. What steps should I take to resolve this issue?

If you have the correct email and password but can't transfer your old Konami PES account to eFootball, try these steps:
• You should have a KONAMI ID associated with your old PES account. A KONAMI ID is needed to transfer data and back up your account. Without a KONAMI ID, you may have problems.
• Verify Your Account: If you didn't use a KONAMI ID and are having trouble with the data transfer, you'll need to verify that you are the account holder. Konami can help you register for a KONAMI ID after verifying account ownership.
• The email address and password used to register for a KONAMI ID should be kept. This data is crucial for future use.
• Give Konami Correct Information: Give Konami accurate and complete information. Incorrect or incomplete information may hinder verification.
• Konami can only address account issues with account holders. Ask for help as the account holder.
• Item purchase receipts can prove account ownership for in-game purchases. Konami may email purchase receipt images if needed.

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