My Konami ID (asfy-044-555-947), which I use for the Efootball mobile game, was locked in 2024 without any warning or error message. I haven’t been able to log into my account since then, and the issue continues every time I try. I had previously made an in-game purchase of around 20 TL. My email address is y**********@gmail.com**.
I have not yet contacted Konami customer service. I expect Konami to either reactivate my account or provide me with a detailed explanation regarding the issue.
Since November 1, 2025, I have been unable to access my eFootball 2025 mobile account (username: ağır_4941). My account was hacked and I cannot log in despite trying all steps including password reset. I was unable to contact KONAMI customer service, so no solution has been offered. My account had i...
My Konami ID, which I use to play eFootball, was suddenly locked by the system without any warning or explanation. When I try to log in, I get a message saying, “Your Konami ID has been locked,” and I’m completely unable to access my account. I am absolutely sure I entered the correct password. Even...
I am unable to access my old Efootball mobile account, which was registered under the email address c***********@gmail.com**. I had made approximately 500₺ worth of in-game purchases on this account. Today, when I tried to log in, even though I entered my email address correctly, the system repeated...
Hello, about a week ago, I lost access to the email address linked to my eFootball Konami account, and because of that, I’ve been unable to complete the data transfer to a new device. No matter how many times I’ve tried, nothing has worked. I know my Konami user ID, but even with that information, ...
I purchased 3,250 coins worth ₺850 in Konami e-Football, and while the amount initially appeared in my account, it vanished after logging out and back in. I have repeatedly tried to resolve this, but the funds have not been restored, nor have I been able to initiate a refund successfully. My email ...
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