I haven’t been able to log into my Konami ID account with the username M*** on iOS since September 25, 2025. The screen shows a “Account not found” warning. I have tried all the basic steps such as resetting the password, using different networks, and trying on different devices, but the issue persists. I am attempting to log in from Niğde, Turkey.
I believe my account may have been mistakenly deactivated. I request that my account be reactivated and access restored, and if necessary, that identity verification be performed so the account can be returned to me.
I have not yet submitted an official support request. I kindly ask that the issue be reviewed quickly and that I be informed as soon as possible.
I am unable to access my old Efootball mobile account, which was registered under the email address c***********@gmail.com**. I had made approximately 500₺ worth of in-game purchases on this account. Today, when I tried to log in, even though I entered my email address correctly, the system repeated...
Hello, about a week ago, I lost access to the email address linked to my eFootball Konami account, and because of that, I’ve been unable to complete the data transfer to a new device. No matter how many times I’ve tried, nothing has worked. I know my Konami user ID, but even with that information, ...
Since November 1, 2025, I have been unable to access my eFootball 2025 mobile account (username: ağır_4941). My account was hacked and I cannot log in despite trying all steps including password reset. I was unable to contact KONAMI customer service, so no solution has been offered. My account had i...
In eFootball 2025, I accidentally selected Japan as my country/region, and now I am unable to change it back to Turkey until 365 days have passed. I have been experiencing this issue since October 1, 2025, and as of November 9, 2025, I have not found any solution. I tried to change the settings thr...
On August 25, 2025, my E-Football account “nemutluturkumdi” was deleted with no warning, email, or in-app notice. The account was not linked to any other profile and contained significant game progress plus paid content that I purchased over time. After I discovered the issue, I tried password reset...
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