On April 17, 2025, I purchased a live lesson membership through Kodland’s website, paying $660 by credit card. My username is zeynep71490. Out of a total of 32 lessons, I attended only 10 before freezing my account. On September 25, 2025, I submitted a request to cancel my membership and receive a refund for the unused lessons.
When I contacted Kodland customer service, I was told that I was not eligible for a refund because I had exceeded the one-month refund period. However, at the time of registration, the customer representative clearly informed me that even if the 1-month period passed, a refund could still be processed with a 10% deduction.
I specifically asked them to review the call recording of that conversation and share it with me, yet every time I follow up, I receive the same generic response: “Your refund period has expired.” When I asked why I was given incorrect information during registration, I was ignored and given no explanation.
I am requesting a refund for the unused lessons based on the terms I was originally told during registration. Kodland should take responsibility for misleading information provided by their staff and issue the appropriate refund immediately.
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