Yesterday, on December 24, 2025, I attempted to purchase a round-trip airline ticket for a friend through Kiwi.com using my credit card. The total amount was $1,415. The payment was not fully completed and remained in pending (authorization) status, but as usual, we assumed the amount would be charged shortly.
The flight departure was scheduled for today, December 25, 2025. Despite this, Kiwi.com did not forward the payment to Air Arabia, the operating airline. However, Kiwi.com still sent us an email confirming the ticket, including the flight time and return date. Because the airline was never notified or paid, the aircraft departed without us.
As a result, we were forced to purchase tickets from another airline in order to travel. Meanwhile, the original payment is still stuck in pending status. I contacted my bank, and I am hoping the amount will be released back to my account; otherwise, I will pursue legal action.
If Kiwi.com is selling airline tickets, I strongly urge all airlines and potential customers to be extremely cautious. I am formally requesting that Kiwi.com immediately refund the $1,415 taken from my card.
I purchased a Phuket–Dubai one-way flight ticket through Kiwi.com for a total of $240. My flight was scheduled for January 1, 2026, flying with Sichuan Airlines from Phuket to Dubai with a layover in Chengdu. I canceled this ticket through the system on November 25, 2025, and at the same time I sub...
On December 24, 2025, at 1:45 PM, I purchased a ticket for the Dortmund–Sabiha Gökçen flight through Kiwi.com, paying $240 by credit card. About six hours after the transaction, I received a message stating “Reservation not confirmed” for my ticket with reservation number 714 895 038, and I was info...
I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...
I booked a multi-leg flight to Europe through Kiwi.com, and my credit card was charged right away. However, the tickets were never issued, and all my reservations were canceled without explanation. I’ve been trying to resolve this for over a week now, but I’m stuck in a frustrating loop between Kiwi...
I chose to buy my flight ticket through Kiwi.com because it was noticeably cheaper than other sites. After I paid, I received an email saying the booking was in the “confirmation process.” A few hours later, I got another email saying the ticket couldn’t be confirmed and that my payment would be ref...
Comments