I chose to buy my flight ticket through Kiwi.com because it was noticeably cheaper than other sites. After I paid, I received an email saying the booking was in the “confirmation process.” A few hours later, I got another email saying the ticket couldn’t be confirmed and that my payment would be refunded within 10 days.
Meanwhile, flight prices on other websites increased, and my credit card limit was tied up because the refund hadn’t been processed yet. So I couldn’t book another ticket either. To make matters worse, Kiwi.com continued selling the same flight at a higher price—even after canceling mine.
Thanks to Kiwi.com, I lost both my time and the opportunity to get a cheaper ticket. This isn’t just disappointing—it feels manipulative. You shouldn’t be allowed to take payments without securing the ticket first, then resell it at a higher price.
Kiwi.com, I demand my full refund immediately and expect compensation for the inconvenience and financial loss caused by your careless process.
I booked a flight through www.kiwi.com, and it has been the worst experience I’ve ever had with any flight booking platform. At first, everything seemed normal—they processed the payment and issued the ticket. But when I needed to cancel, that’s where things went downhill fast. Kiwi.com charged me ...
I booked a flight through Kiwi.com on October 10th for December but canceled it the very next day, October 11th. Despite the cancellation, their system still shows that the airline is "reviewing the request," and no progress has been made. I’ve sent multiple messages asking for updates, yet none hav...
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I purchased a round-trip flight from Ankara to Belgrade with Air Serbia through Kiwi.com, scheduled for October 14–17, and paid ₺5,600 via credit card. On August 12, I was informed that my flight had been canceled, and Kiwi.com stated that the refund would be processed within two months. However, d...
Hello. I purchased a flight through Kiwi.com for travel to Ljubljana, Montenegro, scheduled for May 21 to May 23, 2025. My original ticket cost was €150, but I paid an additional €40 specifically for a refundable ticket option, bringing the total to €190. I had to cancel my plans and submitted a can...
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