Kiwi Home Kiwi-Home KCM-7542 Coffee Maker Glass is Broken, and No Spare Parts Are Available

Caner · 2023-11-29T10:42:26+03:00

I bought the Kiwi KCM-7542 coffee maker from n11.com on September 11, 2023. I was so disappointed when the glass carafe cracked and started leaking during its very first use, which ended up damaging the bottom of the machine. When I called customer service, they told me that the warranty doesn't cover glass breakage. They suggested that I explain my situation by sending an email to s*****@kiwi-home.com. I did it right away, but I still haven't received a response. I have a machine that is completely useless to me now. Please resolve this issue as soon as possible

Resolved

Caner

Kiwi Home

November 29, 2023 10:42 AM50

Caner's Thank You Message

“The company sent a new replacement for the broken part to my address free of charge. Thank you.”

Caner

January 2, 2024 4:06 PM

The company sent a new replacement for the broken part to my address free of charge. Thank you.

Caner

January 2, 2024 4:07 PM

Thank you for your interest.

Similar Complaints

Kiwi Water Dispenser Defective Out of the Box, Poor Customer Service

Yavuz

Kiwi Home

January 24, 2025 2:43 PM65

I bought a brand-new Kiwi water dispenser in its sealed box, only to find that the cup holder covering was in poor condi...tion when I opened it. I sent the product for warranty repair and waited an entire month. However, the product was returned to me exactly as I sent it—unrepaired. I contacted them ...

Kiwi Water Dispenser Defective Out of the Box, Poor Customer Service

Kiwi KCC 4320 Carpet and Upholstery Washer Failed After Second Use

Elif

Kiwi Home

November 28, 2023 9:32 PM56

I bought the Kiwi KCC 4320 carpet and upholstery washer on October 26, 2023. I was really disappointed because the hose ...tore after only using it twice, so now I can't use the product at all. As a consumer, I want you to either fix my product or give me a refund. I picked Kiwi because I thought it wa...

Philips LatteGo 5500 Milk Container Crack Issue Despite Proper Use

Rana

Philips Household Products

November 25, 2025 11:26 AM64

I’ve been using the Philips LatteGo 5500 coffee machine for about a year and have followed all instructions carefully, n...ever placing any non-dishwasher-safe parts in the dishwasher and performing regular maintenance. Since the LatteGo milk container is labeled “dishwasher safe,” I washed it as recom...

Kiwi Home Did Not Return Missing Part of My Carpet Cleaning Machine After Service

Didem

Kiwi Home

December 30, 2024 12:47 PM46

I bought a carpet cleaning machine from Kiwi, which became popular last year. I purchased it through Hepsiburada, and un...til now, I have never had any issues with Hepsiburada. I always recommend it to everyone, and despite its closest competitor offering better prices, I specifically prefer shopping ...

Refund Request for Kiwi Steam Iron Brush Attachment

Guler

Kiwi Home

January 2, 2024 5:14 PM48

Following my inquiry about purchasing a spare part, I received a response on 14.12.2023, confirming the cost of the Kiwi... steam iron brush attachment as ₺120. Despite making the payment, I have not received any follow-up regarding my purchase. I transferred the payment to the IBAN address provided vi...