Hello, I sent my newly purchased Kiwi Baby 59 breast pump to the warranty service last week because it was defective. The product arrived today, but I had the 59 series, and they sent me the 58 series, which is a lower model. Are you kidding me? What does this mean? I expect an explanation as soon as possible. If the product I had was faulty, shouldn't you have sent a higher model to compensate? Why send a worse one? I already had the 58 series, and I bought the higher model because it broke. What am I supposed to do with two useless machines at home? Moreover, the 59 series I sent you was wireless, and this one is wired. Above all, it is not ethical at all not to send back the product I sent you. I want to be contacted and have this issue resolved as soon as possible. I do not accept this product you sent. At the very least, repair the product I sent you and send it back to me.
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