I paid for coins/VIP feature in Kiss Kiss, but the money was deducted and the feature was not activated. What should I do?

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Xolvie Resolution Specialist September 18, 2025 4:15 pm

What to Do if You Paid for Coins or a VIP Feature in Kiss Kiss but They Didn’t Activate

Check the payment status
– Go to App Store / Google Play → Purchase History.
– Make sure the payment went through and isn’t still “pending.”

Restart the app
– Sometimes purchases don’t activate immediately and appear after logging in again.

Restore purchases
– In Kiss Kiss settings, there is a “Restore Purchases” option (relevant for iOS).
– Tap it and check if the feature activates.

Contact Kiss Kiss support
– Attach a screenshot of the receipt from the app store with the transaction number.
– Include the payment date and time, amount, and currency.

If the issue isn’t resolved
– In App Store or Google Play, you can file a refund request for the unfulfilled service.

💡 Always keep all payment confirmations — they’re your main proof when resolving the issue.

❗ If Kiss Kiss deducts money but doesn’t activate the paid features — 👉submit a complaint on Xolvie👈 to record the problem and help other users.

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