I placed an order with Kiko Milano on November 30, but it still shows as “processing.” I contacted customer service yesterday to raise my concern, but the order has not been shipped today either. When I followed up with customer service earlier, I requested to cancel my order. They informed me that if the invoice hasn’t been prepared, the order would be canceled, and I would be notified. However, despite four business days passing, my order hasn’t even been shipped yet.
The ongoing sale period cannot be an excuse, as all other brands I ordered from during this time have already delivered their products. I request that my order is shipped today or canceled immediately. Please address this matter without further delay.
I placed an order through the Kiko Milano app, and it still hasn’t been shipped. There’s absolutely no update or estimated delivery time. I’ve checked the app repeatedly, but there’s no tracking number or even a status update. It feels like this entire process is designed to keep customers in the da...
I placed an order with Kiko Milano on February 13, 2025 (Order ID: 2842427788112800), and it still hasn’t been shipped. Despite the delay, I have not received any updates via phone or email. How can a well-known brand operate this way? If a small boutique did this, we’d suspect something was wrong! ...
I placed an order with Kiko Milano on December 1, expecting timely delivery, but the status still shows “preparing.” For a brand of this reputation, it’s disappointing to experience such delays and lack of communication. I ordered a gloss, and after all this time, seeing no progress is disheartenin...
On December 2, 2024, I placed an order for three products from Kiko Milano, which stated a delivery time of 1-3 days. However, as of December 4, 2024, at 9:00 PM, my order status still shows as "preparing." This clearly means the promised timeline has not been met, and the delay is extremely frustra...
I placed an order on the Kiko Milano official website, but soon realized I forgot to include an item. I tried to cancel the order before it was shipped so I could reorder everything correctly—but to my surprise, there is no cancellation option available anywhere on the site. This is extremely frust...
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