Three days ago, I made a purchase from Kiko Milano. I initially planned to buy just one product, but after seeing that the site offered a free face wash with purchases over ₺1500, I added more items to my cart. When I added the promotional gift to my cart, its price didn’t get discounted at checkout, so I removed it, thinking it would be sent automatically since I met the required amount. However, the gift wasn’t included in my order.
When I contacted customer service, they acknowledged a system error but said I should have taken a screenshot when the gift didn’t apply at checkout. I explained that this wasn’t my mistake and that the issue should be resolved by sending the gift. They refused to help. Customers shouldn’t be held responsible for system errors, and a company of Kiko Milano’s size should offer better solutions. This is a significant blow to their reputation.
Yesterday, while shopping on the Kiko Milano website, I tried to build my cart using the ₺300 discount on purchases over ₺1000 and the first-time buyer 10% discount. However, the website encountered multiple technical errors. After adding products to my cart, the site crashed, and my entire cart was...
On June 27, 2025, I placed an order on Kiko Milano with Order Number: 2958863390419552. Despite the brand’s clear promise of delivery within 1-3 business days, as of today, 3 full days later, my order has still not been shipped. This delay is unacceptable and contradicts the delivery commitment stat...
I spent ₺66 on 3 Kiko Milano glosses in exchange for 2 sets as part of a sponsorship agreement. I haven't received any emails or text messages from an international number confirming the issuance of a card similar to a Gift Card from a website such as myhobbytimes.com. I noticed a charge in a differ...
I ordered a stick highlighter from Kiko Milano’s website, but the twist mechanism doesn’t work, making the product completely unusable. I reached out to customer service three times, explaining the issue and even sent them a video as requested. Each time, they assured me that someone would contact ...
On January 31, 2025 (Friday), I placed an order through the Kiko Milano mobile app. By February 3 (Monday), my package had arrived. I had only ordered a Kiko Skin Tone Concealer, but when I opened the shipping box, I was shocked to find only the product’s packaging—without the actual concealer insid...
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