I ordered four products from Kiehl's. Only one product was included in the order cargo and the delivery note was not included. My order appears to be completed as if the entire order has been delivered. I tried to reach customer service immediately, but the phones of this huge company are problematic and it is not possible to understand the voice of the person on the other end. I had difficulty reaching them and explained my problem. I also sent an e-mail to their help e-mail address. They said they would check the warehouse and get back to me. A week later, when no one called me, I called again. They said they would check the warehouse and get back to me in the same way, but no one called back. Ten days later, I called again and the result was the same, exactly two days later. It's been a week and still no one has responded. I have been shopping from this company for many years, it is a company that I have referred many of my friends to, but their lack of interest is a great disappointment. They take no action to correct their own shortcomings.
I placed an order with Kiehl’s for two products, but only one item was delivered. For the past two weeks, I have been trying to resolve this issue, but the only response I receive is, “Here’s a warehouse photo; contact the shipping company.” This is completely unacceptable. I did not place my order...
I bought 3 items from Kielhs online site. When the products arrived, there was no product in the box. I reached customer service and conveyed the issue, but we checked their response from the camera and the product was put in the box. I have never seen anything like this. We buy products by trusting...
My fee was not refunded by Kiehl's. I packaged the damaged product, along with the trial products and the extra products I purchased with the campaign code, and delivered it to the cargo company. Despite the fact that the products arrived at their warehouses, my refund was not processed, and every t...
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