I bought a Karcher brand window cleaning machine, but it stopped working after only one or two uses due to a charging problem. In June, I contacted customer service and sent the product in for repair. It wasn't until I called them in August that they started the process. I had to wait again, and when I called again, they said the product couldn't be repaired. They promised to send me a replacement in 2-2.5 months. When the replacement arrived, however, it was damaged and defective. I've been stuck in a never-ending cycle with their customer service for over 1.5 months. I've called and emailed several times with no response. They've abandoned me with a faulty product worth 2500 tl. I keep track of all of my messages and emails. I'm filing a complaint and requesting a replacement for the defective product they sent.
Karcher Turkey's customer relations and service have been an absolute nightmare for me. I've tried calling them about 50 times a day, but no one answers. I've sent emails, but they haven't responded. They sold me a defective product that arrived in a broken state. Despite the fact that I brought it ...
I bought a Karcher wv 2 Glass Cleaning Machine via Pazarama. The product did not come with a charger. After contacting Karcher Turkey many times (for about 1 month), they could not send a charger and asked me to send the product back. I sent the product back, they were going to send a new one. They ...
I purchased a Karcher cordless vacuum cleaner and was initially satisfied with its performance. However, after just a few months of use, one of its parts broke. Since then, I have been trying to contact Karcher’s customer service via their website and phone calls, but all I hear is “we will get back...
I purchased a Karcher foldable water tank cleaning machine for my workplace, paying ₺5,700. Unfortunately, the device broke down after a very short period of use. I noticed that the water tank was leaking into the electrical system, which is a serious defect. On July 17, I sent the product to the of...
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