Last year, I purchased a Karcher V7 vacuum directly from Karcher’s official website, paying around ₺12,000–₺14,000. From the moment it arrived, I have been dissatisfied with its performance. The suction power is extremely weak—barely stronger than a small handheld vacuum—and it only manages to collect dust while constantly showing a red warning light. I bought it expecting an upgrade over my old vacuum, but it turned out to be practically unusable and far below expectations. The product is still under warranty, and I wanted to request a refund or replacement, but I have been unable to reach Karcher’s customer service through phone or email, meaning I could not even file an official return request. I cannot currently locate my order number, but I can provide it if necessary. I urgently expect Karcher to resolve this issue by offering a refund, replacement, or repair, and I request immediate action to address my grievance.
In March, I purchased a Karcher VC 7 Cordless vacuum from Vadi Karcher (Tarlacılar Ev Gereçleri San.) for ₺20,000. Since the day I bought it, the product has not been working—it only shows a red light and gives an error. Because it is under warranty, I opened a service request in March. Twice I was ...
I made the unfortunate decision to purchase a Karcher VC7 vacuum cleaner, and since then, I have had to send it to the service center five times. On its latest return, the device couldn't even last two minutes before the battery died. I sent it back once again, and they assured me that Yurtiçi Kargo...
Karcher returned my vacuum cleaner, which I purchased from Turkey on 07.02.2024, within the legal period, even on the same day, and although I was told in my conversation with the customer support unit that my refund would be made within 7-10 business days, I still have not received a refund in this...
On August 3, 2024, I purchased a Karcher VC 6 Cordless Vacuum Cleaner after being persuaded by a product promoter. Unfortunately, the product turned out to be defective, and I’ve had no luck getting support from Karcher’s Istanbul service center. Every attempt to find a responsible representative ha...
On October 21, 2023, I purchased a Karcher RCV3 robot vacuum from Media Markt for ₺14,000. For the past three months, the device has had serious problems with mapping and cleaning functions, and the issue occurs during every cleaning attempt, making the product unusable. I have already sent the vacu...
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