I bought something from Karaca with order number 74439443, and one of the plates came broken. I put in a request for a replacement, but I was told that they wouldn't be sending me the item. I saw on their website that the plate is still in stock. I'm really worried about the lack of action from them because all I want is to get the damaged item swapped out for one they have available. It seems like my request isn't getting the attention it deserves, even though this issue is pretty simple to fix. I really hope Karaca thinks about their choice again and sends the replacement plate soon. This situation has made me feel disappointed as a loyal customer.
Dear Karaca, I am writing to formally express my dissatisfaction with my recent experience with Karaca. On September 1, 2024, I purchased a 24-piece dinner set through your sales system, which indicated that the items would be shipped via your logistics service. Unfortunately, when I received the sh...
I trusted the quality of Karaca and decided to furnish my entire kitchen with their products. Two years ago, I bought the Karaca 316 Premium Look Platin cutlery set. Recently, one of the teaspoons from the set went missing. I reached out to both the store and customer service, asking if they could p...
I purchased a product from the Karaca store about a year ago, and during regular use, it broke. About a month and a half ago, I requested a replacement part from the same store. The store staff told me the part would arrive at the store within 20 business days and that they would call me. They also ...
I placed an order through the Karaca app, expecting two boxes as part of my purchase. However, only one box was delivered, even though two barcodes were attached to the single box, and both are marked as delivered in the system. This is unacceptable. I have tried multiple times to contact your custo...
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