I spent a significant amount of money (₺) on a brand-new KitchenAid dough mixer, expecting top-tier performance. But right out of the box, the mixer head doesn’t rotate at all. It’s completely nonfunctional, and this is supposed to be a premium appliance.
I went back to the store I purchased it from—Ataşehir Palladium Enplus—to report the issue. Instead of offering real help or a solution, they brushed me off and handed me a random phone number based in Ankara. That’s it. No service, no support, no accountability.
This is unacceptable. When you buy from a premium brand, you expect quality and proper after-sales service. I’m demanding immediate support from both KitchenAid and Enplus. Either fix the machine or replace it without delay. I will not accept being ignored after paying this much.
Hello, I want to express my disappointment with the KitchenAid brand regarding my recent experience. I purchased the KitchenAid Artisan 4.8L Stand Mixer (model 5KSM175PS Contour Silver-ECU) from the authorized store in Ankara Kentpark. Upon first use, the mixer emitted smoke and operated very loudly...
I recently purchased a KitchenAid dough machine from the Karaca store. It's only been a few months since I bought it, and I've used it a handful of times. However, today, after just 20 minutes of usage, it started emitting heat, smoke, and a burnt smell. Eventually, the machine stopped working altog...
I bought the Kenwood Chef XL KVL4100S kitchen mixer from the Media Markt website. When I got the product delivered, the packaging looked fine. But when I finally opened the box a few months later, I found out that the plastic cover, which is supposed to stop dough from splattering while mixing, was ...
Hello, I'm going to express my regret for purchasing a product from a reputable brand like KitchenAid. I bought the KitchenAid Artisan 4.8 L Stand Mixer 5KSM175PS Contour Silver-ECU model from the authorized store in Ankara Kentpark with great excitement. The product emitted smoke and operated exces...
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