I recently purchased a KitchenAid dough machine from the Karaca store. It's only been a few months since I bought it, and I've used it a handful of times. However, today, after just 20 minutes of usage, it started emitting heat, smoke, and a burnt smell. Eventually, the machine stopped working altogether. Trusting in the quality of the KitchenAid brand, I invested in one of the most expensive dough machines on the market. Prior to this, I used Emsan, and I never encountered such an issue.
I contacted KitchenAid customer service to report the problem, and to my surprise, they claimed it was user error and not covered by the warranty, even though the warranty period hasn't expired. Instead of opting for a dough machine in the 3-5 thousand ₺ range, I went for a 30 thousand ₺ machine. I refuse to accept such a mistake and will fight for my rights. This situation is unacceptable for the KitchenAid brand, and I request a resolution for my inconvenience.
I received a dough kneading machine that I purchased online from Karaca three days ago, and when I used it for the first time, I noticed a strong motor smell. Because of this, I requested a product replacement, but Karaca customer service only offered me a return option and refused my request for an...
Hello, I want to express my disappointment with the KitchenAid brand regarding my recent experience. I purchased the KitchenAid Artisan 4.8L Stand Mixer (model 5KSM175PS Contour Silver-ECU) from the authorized store in Ankara Kentpark. Upon first use, the mixer emitted smoke and operated very loudly...
Hello, I'm going to express my regret for purchasing a product from a reputable brand like KitchenAid. I bought the KitchenAid Artisan 4.8 L Stand Mixer 5KSM175PS Contour Silver-ECU model from the authorized store in Ankara Kentpark with great excitement. The product emitted smoke and operated exces...
I spent a significant amount of money (₺) on a brand-new KitchenAid dough mixer, expecting top-tier performance. But right out of the box, the mixer head doesn’t rotate at all. It’s completely nonfunctional, and this is supposed to be a premium appliance. I went back to the store I purchased it fro...
I regret buying the KitchenAid dough mixer. After using it on the third speed setting, a burning smell starts coming from the machine. This isn’t what...
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