Last night, I purchased 150€ worth of Jeton Cash through Jeton Wallet. My bank account was immediately charged 7,200₺, but I never received the virtual card. I checked both my email and SMS carefully, and nothing ever arrived.
Since yesterday, I’ve been sending multiple emails to Jeton support, but I haven’t received a single reply. The lack of customer service is extremely concerning, especially considering the amount of money involved. To make matters worse, Jeton Wallet operates as a foreign platform, which leaves me uncertain about where I can even file a formal complaint.
This feels like a serious breach of trust. I demand that Jeton Wallet either delivers the virtual card I paid for or refunds my money immediately. Customers deserve accountability, not silence, when such large payments simply disappear without the promised service being provided.
I purchased 1,400 Jetons for 750₺, but the balance never appeared in my Jeton Wallet account. The payment was processed, yet my money is gone and the Jetons were never credited. This is unacceptable and feels like I’ve been left with no service after paying. What makes the situation worse is that t...
Hello, I made a deposit into my Jeton Wallet account, but the Jetons never showed up. The payment was successfully processed, yet the balance did not appear. I tried making a second deposit afterward, and that one went through without a problem. So now I am missing the first transaction completely, ...
Through Jeton Wallet, I purchased TikTok tokens twice—once for ₺500 and once for ₺200, totaling ₺700. The money was successfully deducted from my account, but the tokens were never delivered to my TikTok account. I even tried contacting support through WhatsApp, but I have received no response at a...
For nearly one year, I have been waiting for Jeton Wallet to process my withdrawal. Every time I check, the status only says “In Progress”, but the payment is never completed. I have contacted them repeatedly, yet I receive no response by email or any other support channel. The most frustrating par...
My Jeton Wallet balance suddenly turned negative, and now I can no longer make deposits using my credit card. This situation is completely unacceptable. I’ve reached out for support, but no one has provided a clear solution or even proper guidance on what steps to take. What makes this even more co...
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