My iPhone 16 Pro, which I purchased directly from Apple, is only three months old, yet it has completely stopped turning on since yesterday. The device shut down on its own and has not powered back on since. It has not been dropped, exposed to liquid, or subjected to any physical damage.
I took the device to the Apple Store at Zorlu Center, where I was informed that it would be sent to the repair depot for inspection. However, when I later checked the status through Apple Support, I was told that there had supposedly been unauthorized activity detected on my device, and that for this reason it was considered out of warranty and I would be required to pay for the repair. This is unacceptable, as the phone was purchased brand new and has never undergone any repair, service, or third-party intervention. There has absolutely been no unauthorized modification.
I do not accept that a three-month-old device with no prior intervention can be excluded from warranty coverage under the claim of “unauthorized activity.” I am requesting that my device be re-examined thoroughly and objectively, that the fault not be attributed to the user, and that my phone be repaired free of charge or, if possible, replaced at no cost.
Repair ID: r682290852
I purchased an iPhone 16 from Hepsiburada on February 26, 2025, and received it on March 1. Within just 2.5 months, the device started freezing, randomly shutting down and restarting. During updates and restores, it shows an “unknown error (9).” I took it to the Zorlu Apple Store, where the service ...
On March 15, 2025, I purchased a brand-new iPhone 16 Pro Max. I’ve been an iPhone user for many years, and I bought this device with great excitement, trusting the brand. However, about a week later, I noticed a malfunction. During phone calls, the sensor turns off the screen, but after the call end...
On January 28, 2023, I purchased an iPhone 16 Pro 128GB from MediaMarkt, expecting a premium device and smooth experience. Instead, what I received was a phone full of software problems—so much so that I even recorded screenshots and videos to prove it. Just a week after purchasing it, I returned to...
On January 6, 2025, I purchased an iPhone 16 Pro from Apple for ₺88,778. On October 2, after plugging it in to charge, vertical lights and lines appeared on the screen when it was turned on, and the device also experienced overheating issues. I delivered the device to the service center on October 6...
I bought an iPhone 16 in February, and after just three months, the battery started swelling. I took the phone directly to the Van “Hizmet İletişim” service center. They told me the decision on repair or replacement would be made after Apple’s inspection and took the phone. Fifteen days later, witho...
Comments