ING Overcharged For Disney Plus Subscription
I tried to buy a yearly subscription from Disney Plus. Despite the stated ₺649.99 annual fee, a total of ₺695.71 was deducted from my ING Bank card. Upon contacting customer service to address the charge, they explained that the additional amount had been deducted as a commission by the bank and suggested that I reach out to them for further assistance. Upon contacting the bank's call center, they refuted any claims of charging a commission and provided clarification that Disney Plus had billed in dollars, which varied based on the exchange rate. Feeling exasperated, I decided to cancel my membership. I am extremely frustrated with Disney Plus as they have only refunded ₺638.61, and now my bank is withholding the rest of my money and refusing to issue the full refund!
Hello Ayser S., We would like to inform you that we have received and reviewed your message. We will get back to you as soon as possible regarding the matter. You can submit your complaints, suggestions, and requests related to our bank's products and services through the Request/Contact Form on our bank's website. Thank you.
The expenditure amounts in USD are converted to TL at the relevant exchange rate by our Bank and reflected in your account transactions. A 5% exchange rate margin is added to the teller sales rate for the TL conversion. This situation has been communicated to our customers through the Individual Banking Service Agreement. We wish you a good day.
