Despite being a customer of ING for 15 to 20 years, I cannot reach their customer service. This clearly reflects the lack of respect they have for their customers and the significant decline in their service quality. Just a year ago, I could connect instantly, so what changed to lead to such an unfortunate decision? To make matters worse, they have also removed their physical branch from our area, leaving the nearest branch 30 kilometers away. If the bank plans to shut down entirely, they should let us know so we can take necessary precautions. This situation is unacceptable and deeply disappointing for long-term customers like me.
On November 11, 2025, around noon, I noticed that I could no longer access my ING Bank digital banking account. I had received no prior warning, explanation, or notification. When I couldn’t log in, I called customer service and was told that I would no longer be able to use my account and had to vi...
I am incredibly dissatisfied with ING Bank, visited the Kars branch multiple times to update my information after getting married, and it resembled more of a village coffeehouse than a bank. Both the staff and their behavior were disappointing. The repeated calls urging me to come were all about sig...
For about six months, ING Bank’s Bakırköy Branch has been regularly deducting fees for transfer and FAST transactions from my pension account. While other banks do not charge any fees for transfers or FAST transactions from pension accounts, encountering these charges at ING Bank has caused me signi...
ING Bank is unbelievably frustrating. I had my number and account closed a while ago, and naturally, I expected my number to be removed from their system. Despite my request, the person handling the process didn’t delete my number, and now it’s still in the system. Last week, I took out a loan throu...
I no longer have access to my old phone number, which has made it impossible for me to use my account or update my information. Whenever I try to contact the bank for help, I'm met with customer service representatives who respond in a dismissive, almost mocking tone—redirecting me in circles instea...
Comments