ING Bank's Poor Service Resulted in Lost Documents, and Persistent Information Update Issues
I am incredibly dissatisfied with ING Bank, visited the Kars branch multiple times to update my information after getting married, and it resembled more of a village coffeehouse than a bank. Both the staff and their behavior were disappointing. The repeated calls urging me to come were all about signing a single piece of paper because my last name had changed. After completing that process, they carelessly lost the document. Now, as I try to invest in shares, they keep insisting on updating my information, despite my efforts. Regardless of what I do, I keep receiving this warning, and the village coffeehouse branches in Kars are now closed. Despite filing a complaint, there has been no response. I initially planned to keep my deposits with them, but now I've decided to withdraw my funds and close my account. I have never experienced such poor banking service before.
Hello Berfin A., We would like to inform you that we have received and reviewed your message. We will get back to you as soon as possible regarding the matter. Thank you.
Based on your request, your surname is up-to-date as A., but for other information, we need your declaration and wet signature. You can get support from our nearest branch. Thank you for your understanding, and we wish you a good day.
