Following the passing of my father, I am writing to express my frustration regarding the delay in processing his life insurance claim with TEB Bank and their partner institution, BNP Paribas Cardif Bank. We informed both banks of the claim over a month ago, but they have taken no action and claim to have responded negatively to the bank regarding the collateral. According to TEB Bank, BNP Paribas Cardif has not responded and the file is still in the approval process, resulting in constant delays and false information. Although I have been waiting approximately 20 days for a response, TEB Bank continues to ask me to wait longer. I would like to know if there is a deadline for this process, as BNP Paribas Cardif has not responded or officially informed us of anything, and the delays are causing my family undue hardship.
I have repeatedly reached out to BNP Cardif and TEB Bank, submitting multiple applications and written petitions, yet I have been unable to obtain the signed loan agreement and policy documents. They claim there is no record of the inheritance payment, but our attorney needs to investigate further. ...
We’ve been trying to cancel our life insurance with BNP Paribas Cardif for six months and have sent every possible document. Every time we call, one customer representative says, “Everything is complete, there’s no problem.” We wait, then a month later when we call again, another representative says...
I took out a loan from BNP Paribas Cardif (TEB) bank, and they provided me with accident insurance. Unfortunately, I broke my leg at work. However, BNP Paribas Cardif Insurance refused to compensate me, citing my status as an SSK (Social Security Institution) member. They conveniently failed to ment...
My father had taken out a loan from ING Bank and sadly passed away on June 4. The loan was issued through the Trabzon branch, which, like many others in Turkey, has since been closed. We are trying to cancel the insured loan, but no one is assisting us. We tried contacting NN Life Insurance, but the...
On July 23, 2023, my father passed away. He had a credit card debt from Garanti Bank. Despite many attempts to call the bank (via the general hotline), I was promised that they would offer information on the account into which I should deposit the funds together with the debt. Unfortunately, there h...
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