On January 9, 2026, I placed two orders on the Ilife website for robot vacuum side brushes. Only one of the orders was delivered, while my other order, number #3441, has neither been shipped nor refunded despite nearly two months having passed. I made the payment via bank transfer. During this time, I contacted the company multiple times by email but did not receive any response. The product was not sent, and no information was provided regarding a refund. I request that my product be shipped immediately or that the payment for order #3441 be refunded without further delay, and that I be provided with written confirmation regarding the process. I also ask that the company’s lack of communication and inattention be reviewed and addressed.
I purchased an Ilife robot vacuum, but after it broke down, I sent it to the service center for repair. However, the company they are affiliated with is extremely unprofessional and unresponsive. There is no phone number you can reach, and they only reply to WhatsApp messages every two or three days...
I’ve been using my iRobot Roomba 693 for six years, and when the side brush wore out, I decided to pay extra for the original replacement instead of opting for a cheaper alternative. I ordered a 3-pack of official iRobot brushes, expecting high quality, but they broke after a single use! The bristl...
On September 22, 2024, I purchased an iRobot Roomba Combo i8 robot vacuum. I set it up, and everything appeared to be working fine. Then, I decided to check the "Product Health" section in the app to monitor the lifespan of the replaceable parts. However, when I accessed the Product Health tab, I en...
I ordered a charging battery for my Ilife robot vacuum and specifically noted that it should be the same as shown on the sales website—original, sealed in a closed box, and properly labeled. However, what I received was an opened, unlabeled, ordinary refurbished battery. They are not answering my ph...
I purchased the iRobot Roomba i3 in November 2021, and for the past two weeks, it has not been working at full performance. The suction power has significantly weakened, and the sound output has noticeably decreased. Other than this issue, the device appears to be functioning normally. I contacted ...
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