I purchased an Ilife robot vacuum, but after it broke down, I sent it to the service center for repair. However, the company they are affiliated with is extremely unprofessional and unresponsive. There is no phone number you can reach, and they only reply to WhatsApp messages every two or three days when they feel like it. Although I sent the vacuum in for repair, after fixing one issue, they claimed that another problem existed, and the repair cost ended up exceeding the value of the device. No prior information was provided at the beginning of the process, and they also failed to return the charger for my vacuum. When asked about it, instead of giving a proper response, they said they were busy or at lunch and displayed an unprofessional attitude. In short, because they did not return my robot vacuum’s charger, I will now have to purchase a new charger.
Hello. I bought an Ecovacs robot vacuum around October last year. Not long after, it started having charging issues, so I sent it in for repair. While they fixed the charging problem, now the vacuum won’t clean properly at all. I sent it in again, but the issue still wasn’t resolved. Now, while it’...
I purchased the iRobot Roomba Combo j7+ at the end of November, but within just 15 days, it stopped charging and wouldn’t function at all. I followed all troubleshooting steps recommended by the official service center, but the problem persisted. To make matters worse, the customer service team was...
I ordered a charging battery for my Ilife robot vacuum and specifically noted that it should be the same as shown on the sales website—original, sealed in a closed box, and properly labeled. However, what I received was an opened, unlabeled, ordinary refurbished battery. They are not answering my ph...
On January 9, 2026, I placed two orders on the Ilife website for robot vacuum side brushes. Only one of the orders was delivered, while my other order, number #3441, has neither been shipped nor refunded despite nearly two months having passed. I made the payment via bank transfer. During this time,...
My robot vacuum has malfunctioned twice. Even though I included written notes explaining the issue each time I sent it in, during the first repair they did not even properly examine the problem and instead claimed there was a different issue caused by “user error,” demanding a service fee. The issue...
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