I contacted ILIFE support about a warranty issue, but I received a refusal without explanation. Where can I complain and how can I push for a proper warranty resolution?

If you were denied warranty service for your ILIFE robot vacuum without explanation or with a vague response like “refused,” you can take the following steps:

Submit a detailed written claim to the seller or service center.
Under consumer protection law, you are entitled to free repair, replacement, or a refund if the defect is covered by warranty.

In your claim, include the defect description, purchase date, model, warranty number, date of request, and the refusal received. Clearly state your demand for warranty service.

Request a written explanation.
If you received only a brief refusal, demand a written justification specifying which warranty clause was used as the basis for denial.

Contact official ILIFE support.

Attach photos/videos, copies of documents, and details of the refusal.

Keep all documents and correspondence.
Save emails, inspection reports, and refusal letters for possible escalation.

You can also share your experience on Xolvie to raise awareness and encourage proper warranty service.