Two years ago, I purchased an iLife A9s smart vacuum. I recently sent it to service to repair its broken parts, but I received the product back with the repairs incomplete. Even though I clearly stated that the dustbin was cracked, it was not repaired. I was also charged approximately $60 before the service was even completed, and later they told me that the broken dustbin part would require an additional fee. However, I had already paid about $60 for the repair of the broken parts. The fact that the service staff did not properly do their job and then demanded extra payment made me feel taken advantage of. If I had agreed to pay the additional amount they requested, I would have ended up paying nearly half the cost of a new vacuum, at which point I would have preferred to buy a new one. Instead of correcting their mistake, they sent me home with the vacuum still containing a broken part. On top of that, they even advised me that I could continue using the vacuum in that condition.
I purchased an Ilife robot vacuum, but after it broke down, I sent it to the service center for repair. However, the company they are affiliated with is extremely unprofessional and unresponsive. There is no phone number you can reach, and they only reply to WhatsApp messages every two or three days...
My robot vacuum has malfunctioned twice. Even though I included written notes explaining the issue each time I sent it in, during the first repair they did not even properly examine the problem and instead claimed there was a different issue caused by “user error,” demanding a service fee. The issue...
I handed over my Dreame Bot L10S Pro robot vacuum to Media Markt for repair, and despite being told the issue was fixed, the exact same problems continue. This is not the first time—I've sent it in three times, and every time, they return the device claiming it’s repaired, but nothing changes. On t...
Hello. I bought an Ecovacs robot vacuum around October last year. Not long after, it started having charging issues, so I sent it in for repair. While they fixed the charging problem, now the vacuum won’t clean properly at all. I sent it in again, but the issue still wasn’t resolved. Now, while it’...
I sent my Anker Soundcore Eufy robot vacuum to the authorized service center because it stopped working. A week later, I received a call informing me that the damage could not be repaired. They said if I wanted to return the product, I would need to pay ₺800 for a damage report and ₺200 for shipping...
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