On August 13, 2024, I made an online purchase from the IKEA website, which included an assembly service. After waiting for four days, I received notification that the assembly would take an additional nine days, which was much longer than I had anticipated. When I reached out to customer service to cancel the assembly service, I was surprised to hear that I would have to visit the store in person to receive the refund. I find it quite baffling that a brand as well-established as IKEA would still insist on customers having to visit their physical stores to receive a refund for an online purchase. It seems rather outdated and inconvenient in today's modern world. Adding to the unfortunate circumstances, I find myself with a broken foot, rendering me unable to venture outside. This is precisely why I opted for online shopping initially. I kindly ask for a swift resolution to this matter and for my refund to be processed without the need for an in-store visit.
On September 18, 2023, I purchased furniture from IKEA and requested assembly service, which I later canceled on September 21, 2023. However, I have not received a refund for the assembly fee since that date. I've contacted customer service several times and even visited the store, but I've received...
I bought a bookcase from IKEA online on November 27, 2024, but parts of the product arrived damaged. I requested an exchange, but it was processed as a refund instead. I could not establish clear communication with customer service, and despite three months passing, the issue remains unresolved. I w...
On 13.09.2024, I placed an order with the number 211309241610966 through the IKEA mobile app. On 16.09.2024, I received a message stating, “Your package will be delivered today.” However, the courier company detected damage to the package and informed me that the order would be returned. Later, when...
We purchased a wardrobe on the IKEA Turkey website on 08.07.2024. We also added an assembly service with the product by paying 1408 TL. We received an e-mail message on 11.07.2024 confirming that the installation will be done on 15.07.2024 and that the installation time will be notified via SMS 1 da...
On September 27, 2024, I purchased two Ivar side units from IKEA. The items were delivered to my residence via cargo, but unfortunately, they were defective. After contacting IKEA customer service, I returned the faulty side units along with the middle units they were screwed into. Despite more than...
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