Since Saturday, January 4, 2025, I have been trying to cancel my order, numbered 110301253648586. I wanted to cancel my armchair order because it had not yet been shipped. An SMS was sent to me saying that my request was fulfilled. However, starting from the next day, I started to receive e-mails constantly, saying that we have shipped the product, we have delivered the product, evaluate the shipping service of the product. After each mail, I called customer service to explain my problem, that I gave up buying this product, that I made a transaction for cancellation/return, that the product was not delivered to me and that they should correct this mistake as soon as possible. I did not see the slightest help from customer service to solve the problem. First, they said, don't worry, those mails come automatically, your return request is in the records, your refund will be made as soon as possible, then they said system error, and in the last call, they said that they notified the operation unit. The product that I am struggling for cancellation / return is shown as if it was delivered to me 2 days ago, and they do not enlighten me in any way on this issue, they do not take a step towards correcting what they call a system error. I am really surprised by this insensitivity and indifference. All the correspondence or phone records we have made since the beginning of the process are obvious, it is obvious that this product was never delivered to me, is it so difficult to make this examination? Isn't it our right to expect them to call and apologise for this situation caused by their own mistakes and to make an explanation that will comfort me? This should be the corporate attitude of a well-established company. Despite the SMS that my cancellation request was fulfilled, where is the product they shipped? Why is it shown as delivered to me? When will they refund my money? For 5 days I feel like I've been talking to the wall. I can't get a satisfactory, clear answer to any of these questions. Attached is the telephone message sent to me by IKEA indicating that the cancellation has been made but despite this, the product is shown as delivered to me due to a system error! I expect IKEA to urgently correct this mistake and refund my money.
I have submitted multiple return requests for my order numbered 410304258898856, both through your call center and in writing, over an extended period of time. As the product was delivered defective, this return was not optional but necessary. Since the shipping fee was invoiced together with other ...
On November 19, 2024, I canceled the products I ordered under order number 121911249890946 through the IKEA application. Despite this, an invoice for my order was issued on November 21, 2024. On November 25, 2024, I received an email from IKEA with reference number 061911241553706, informing me that...
On September 8, 2025, we purchased a wardrobe door, internal components, and mirror products online through the corporate platform. During installation, we noticed that some parts were broken and not suitable for assembly. A report was prepared during the assembly service, and a return process was i...
I bought something from an online store on August 8, 2023, and paid for assembly. The order number is 110808231701736. No one has called or asked anything about anything today. No email or text message alerts. Even when you call the emergency number 4444532, no one picks up! This level of carelessne...
I recently placed an order, numbered 311812222308506, on the IKEA website on December 18th. Unfortunately, upon receiving the order, I discovered that one of the products was faulty and I requested an exchange. Despite reaching out to IKEA's customer service multiple times, it has been three weeks a...
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