I'm disappointed with my Hemnes dresser and nightstand. Unfortunately, both pieces have cracked at the knot spots. I sent them in for replacement to the IKEA Ankara store 20 days ago, but unfortunately, they are out of stock. I've called them 20 times, but unfortunately, every time I call, they provide a different date for when they might have replacements available. Now, it's already October 7th, and disappointingly, there's still no resolution in sight. I was unfortunately promised by Mr M*** from your customer service in Ankara that he would potentially contact me with updates and possibly attempt to resolve the issue with stock from another store. Unfortunately, it appears to be nothing more than empty promises, leaving me disappointed and questioning the level of service I am receiving. This experience has been disappointingly frustrating, and I'm eagerly awaiting a solution to this Hemnes furniture nightmare.
On August 3, 2023, I went to the IKEA store in Ankara and bought two wardrobe doors and a glass shelf. The whole time I was shopping at this IKEA store, I had a lot of problems. Even though I paid extra for delivery, the store did not help me with my shopping and caused problems with the delivery of...
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
On October 22, I bought 4 Bergsbo wardrobe doors from IKEA online. Twice the lids arrived broken and they took them two times back for replacement. I have been waiting for the solid product to reach me since November 18th. The product will come from Bayrampaşa Store to my house in Topkapı (a distanc...
IKEA Non-Stock Product Sales Issue Hello, On July 23rd, we set out to the Bayrampaşa IKEA store to buy a Wardrobe, a Working Desk, a Working Chair, a Slakt Bed, and Asvang Foam. Unfortunately, due to the ongoing stock issues at IKEA, we couldn't find more than half of the items we wanted to purchase...
I ordered a Markus chair from Ikea Turkey's online store, but after a week, it still hasn’t been delivered. Despite repeated attempts to contact Ikea Turkey for updates, no one has responded. Frustrated by the lack of communication, I submitted a request to cancel the order, but again, there has bee...
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