Hyundai Ignores My 2024 i20 10 T GDI Engine Scraping Noise Issue

"Sure, here is the translation of the text from Turkish to English: "Still, no one has contacted us. It is a complete garage car; we are afraid to drive it since we bought it due to the emission problem. We want this issue to be resolved so that we can drive our car confidently and without fear.""

"Sure, here is the translated text: "Even though I waited for a long time, the service did not call me for the issue on a specific date. I scheduled a time myself and went to the service in August, leaving my car for about 10 days, which is a long time. I don't know exactly what they did, but at the end of the period, they told me that the issue with the car was resolved and that no problems were detected in the tests, and they handed the car back to me. When I asked what to do if the problem recurred, they told me to record the sound or video of the issue and send it to them via message, and that I didn't need to bring the car back. I took the car and started using it routinely. There seemed to be no problem for the first few days, but then the issue reappeared within a month after getting it from the service and continued consistently. I sent different 5 recordings consisting of sound and images from my car camera to the authorized person at the service and stated that the issue persisted. Approximately 1.5 months have passed since I sent the recordings on 23.09.2024, and there has been no call or inquiry. I honestly think these actions, which I believe are done to wear out the customer over a brake disc issue, have disgusted me with the Hyundai brand. Was it so difficult to replace these parts with new ones, and does it really please you to cause us, as customers, such long-term grievances? Are your parts inherently defective that you have caused me losses in terms of time and money with these back-and-forths? As the issue with the car recurs, I truly wonder what the decision-maker at the Hyundai factory is waiting for to address this matter. Hyundai original parts are a regret.""