In one of the gift packages given to my son for his birthday, there were Hummel brand "Hml Thor Winter China Blue" model shoes. When we opened the box so that he could wear the shoes later, we noticed that one of the shoes was size 38 and the other was size 39. Since we did not know who gave this gift among the crowded gift packages and our sincerity with each guest was not the same, we could not ask each guest individually about the gift they received. Therefore, we do not have any information about where the shoes were purchased. I conveyed this situation by filling out the form on the "Contact" section of the www.hummel.com.tr web page with a very explanatory text. Although I stated that the shoes were in their original box, that the model, order number, and barcode information were all on the box, and that the barcode numbers were also on the shoes, the response I received via e-mail shortly was "We kindly ask you to contact the unit where you performed the transactions for transactions you performed outside the online site." If I knew where the product was purchased, I would contact that person directly. But not only was I not given any help regarding a product from their own brand, but also no information was provided, at least no information was shared about where it was purchased, clearly showing how much the brand cares about customer satisfaction. In the age of technology, in an age where everything is recorded on a computer system, I have never encountered such anachronism and indifference before.
In July, I purchased 4 pairs of Hummel shoes from Trendyol during a sale. I paid for the full amount. On August 2nd, the shipment arrived, but when I opened the package, I found that only 2 pairs were included instead of the 4 I ordered. I immediately reported the missing items to Trendyol's custome...
My husband purchased a pair of size 42 New Balance sneakers for me as a gift from the New Balance online store for ₺7,000. Unfortunately, they were too tight, and we wanted to exchange them for a 42.5 size. However, since we were on vacation, the 14-day return window had passed, leaving us without t...
On August 25, I received my H&M online order (#70234457571), which included 15 items. On the same day, I returned 8 of them because the sizes didn’t fit. All eight items were similar — children’s clothing in different sizes. On August 26, 6 of the 8 returns were accepted and refunded, but the refund...
I bought the product displayed in the photo and invoice from your website, www.skechers.com, with a German extension because the items weren't available in stores in Turkey. I reached out to customer service to let them know that I wanted to exchange the shoes for a smaller size (specifically size 3...
I purchased a pair of shoes with the reference number P1000576486 from the official website of Puma Turkey. When the package arrived, however, I was astounded to discover an empty shipping bag that had clearly been tampered with. Someone appeared to have removed the shoes and then resealed the packa...
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