I bought the Huawei Watch D specifically because it’s advertised as having an IP68 water resistance rating. According to Huawei Turkey’s own standards, this means the watch should withstand up to 30 minutes in 1.5 meters of freshwater. Yet somehow, my watch stopped working—even though it was never submerged in water.
The only water exposure it’s ever had was during regular hand washing, which is well within what the IP68 rating should protect against. Still, when I sent the watch in for service, I was told that the damage was due to water contact and that it was considered user error.
This explanation is completely unacceptable. Either Huawei is misleading customers by advertising IP68-level protection that doesn’t exist, or they’re refusing to take responsibility for what appears to be a manufacturing defect. Which is it?
This watch failed without any misuse or abuse. I trusted the specs, used the product as intended, and now I’m being blamed for a problem I didn’t cause.
Huawei, I demand accountability. Either honor your product’s advertised durability or admit there’s a defect. Don’t push the blame onto your customers to avoid warranty responsibilities.
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