I am very unhappy with Huawei products, and they are making me upset. I bought a phone and a laptop in 2020. Even though I took very good care of both of them, my phone broke in 2022, and my laptop did the same in 2023. All of a sudden, they turned off and wouldn't turn back on. All of my files had to be deleted before I could send them to the service center. Worse, I had to send my laptop in for warranty repair in the summer of 2023, and it took a whole month to get it back. I had to go a month without my laptop, which caused me a lot of trouble. Now, just a week after I got it back, the same problem has come up again, and they say I have to send it back in for another month of repairs. I can't imagine being without my computer for another month, especially since my job depends on it. This is a very frustrating and unacceptable situation.
I purchased a Huawei MateBook D 16 laptop and have been using it for about a year. In December 2024, I noticed cracks forming on the upper edges of the screen frame on both sides. Concerned whether this was a manufacturing defect, I contacted Huawei customer support and sent photos via email. They d...
I bought a Huawei Matebook D 16 laptop and have been using it for a year. In December 2024, I noticed cracks on both sides of the top edge of the screen frame. Unsure if this was part of the original design, I contacted Huawei customer service and sent photos via email. They asked me to send it to t...
I purchased a Huawei Mate 20 Pro in March 2019 and decided to replace its battery through Huawei’s official Battery Replacement Campaign on December 21, 2024. I sent my phone to an authorized service center (KVK Technical Service, İzmir) due to frequent shutdowns. After the battery replacement, the...
I bought a Huawei Matebook D16 2024 with an i9-13900H, 16GB RAM, and 1TB storage. In less than a month, it stopped working. The service center told me that the device is waiting for a part, which will take 17 days to arrive. They said this rudely, adding that 17 days is just an estimate and it could...
I purchased the Huawei D15 with an i7 processor, expecting top-tier performance. Unfortunately, from day one, I’ve been dealing with a recurring technical issue that has made owning this laptop incredibly frustrating. Initially, I thought the problem might be related to updates, so I didn’t raise a ...
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