My Huawei Matebook D16 Broke in Less Than a Month
I bought a Huawei Matebook D16 2024 with an i9-13900H, 16GB RAM, and 1TB storage. In less than a month, it stopped working. The service center told me that the device is waiting for a part, which will take 17 days to arrive. They said this rudely, adding that 17 days is just an estimate and it could take even longer.
I told them that since the laptop broke in less than a month, it must be a defective product, and I requested a replacement. However, they insisted that I either accept a refund or wait for the repair. If I opt for a refund, I’d have to pay extra for a new computer since prices have gone up, and they won’t cover the difference. In short, I'm left in a difficult situation with a faulty product and no satisfactory solution from Huawei.
Progress
The product has been in service for 2 weeks, and we were told to wait 20 business days, but why should I wait 20 business days for a laptop that broke down on the 15th day? Moreover, it has been confirmed that it is a factory defect. It is not a user error. There is still no result; the defective product is in service in a broken state, and they are returning it in that condition. I advise you not to buy the Huawei brand and discourage others from buying it as well, as such "disappointment" cannot support after-sales service.
This is important! I call the authorized service, and they say they can't do anything and that I should talk to the place where I bought it. The place I bought it from is Huawei's own website, and when I call their customer service, they tell me to talk to the service unit because they can't do anything...!
