I bought a Huawei Matebook D16 2024 with an i9-13900H, 16GB RAM, and 1TB storage. In less than a month, it stopped working. The service center told me that the device is waiting for a part, which will take 17 days to arrive. They said this rudely, adding that 17 days is just an estimate and it could take even longer.
I told them that since the laptop broke in less than a month, it must be a defective product, and I requested a replacement. However, they insisted that I either accept a refund or wait for the repair. If I opt for a refund, I’d have to pay extra for a new computer since prices have gone up, and they won’t cover the difference. In short, I'm left in a difficult situation with a faulty product and no satisfactory solution from Huawei.
The product has been in service for 2 weeks, and we were told to wait 20 business days, but why should I wait 20 business days for a laptop that broke down on the 15th day? Moreover, it has been confirmed that it is a factory defect. It is not a user error. There is still no result; the defective product is in service in a broken state, and they are returning it in that condition. I advise you not to buy the Huawei brand and discourage others from buying it as well, as such "disappointment" cannot support after-sales service.
This is important! I call the authorized service, and they say they can't do anything and that I should talk to the place where I bought it. The place I bought it from is Huawei's own website, and when I call their customer service, they tell me to talk to the service unit because they can't do anything...!
I purchased a Huawei MateBook D 16 laptop and have been using it for about a year. In December 2024, I noticed cracks forming on the upper edges of the screen frame on both sides. Concerned whether this was a manufacturing defect, I contacted Huawei customer support and sent photos via email. They d...
I bought a Huawei Matebook D 16 laptop and have been using it for a year. In December 2024, I noticed cracks on both sides of the top edge of the screen frame. Unsure if this was part of the original design, I contacted Huawei customer service and sent photos via email. They asked me to send it to t...
I bought the Huawei D16 (2024) laptop in September and was shocked to discover a visible crack on the top-right corner of the screen bezel the moment I unboxed it. Unfortunately, I couldn’t send it to service right away because I needed to use it regularly for my studies. When I spoke with customer ...
I purchased my Huawei MateBook 14 less than a year ago. From the very beginning, I noticed that the hinge area made a creaking noise. When I contacted the service center, they assured me that it was not an issue. Two days ago, while watching a movie, I decided to close my laptop. As I was doing so, ...
I purchased the Huawei D15 with an i7 processor, expecting top-tier performance. Unfortunately, from day one, I’ve been dealing with a recurring technical issue that has made owning this laptop incredibly frustrating. Initially, I thought the problem might be related to updates, so I didn’t raise a ...
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