I purchased a Huawei Mate 20 Pro in March 2019 and decided to replace its battery through Huawei’s official Battery Replacement Campaign on December 21, 2024. I sent my phone to an authorized service center (KVK Technical Service, İzmir) due to frequent shutdowns.
After the battery replacement, the service center claimed they had tested the phone and found no issues. However, when I got the phone back, the shutdown issue persisted. Curious, I checked the newly installed battery—to my shock, it was manufactured on June 2, 2020! Huawei replaced my old battery with another old battery that’s almost as old as the original one.
I immediately contacted Huawei customer service and filed a complaint. Their response? They do not consider the battery’s production date important—only whether it is “new” or not. This is completely unacceptable. I trusted Huawei as a reliable brand, yet they knowingly installed an outdated battery and refused to take responsibility.
Huawei, why are you giving customers years-old batteries instead of genuinely new ones? I demand a proper replacement with a recently manufactured battery, not a leftover one from four years ago!
On December 21, 2024, I sent my Huawei Mate 20 Pro, which I purchased in March 2019, to KVK Technical Service, an authorized service center participating in Huawei's battery replacement campaign (https://consumer.huawei.com/tr/support/battery-service/), located in İzmir. My phone had an issue with t...
I entrusted my Huawei Mate XS 2 smartphone, whose factory-installed screen protector film came off, to the Kartal KVK authorized service center via the Ankara KVK Kızılay branch on March 14, 2024. The KVK service contacted me three to four days later, stating that the screen protector film needed to...
My Huawei Mate 20 Pro phone broke down 2 months ago. My phone started not recognizing the sim card and its fast charging wasn't working either. For these reasons, I called Huawei Turkey about 1 month ago. They directed me to a company called Fix Smart and asked me to send my phone there. I sent my p...
My wife and I bought two Huawei Watch GT4 watches from the Huawei brand on October 25, 2023. We found out that the battery lasts for 14 days before we made the purchase. But once I started using the watches at the same time, I had to charge them twice a week even though I hardly used them. I sent th...
I am very unhappy with Huawei products, and they are making me upset. I bought a phone and a laptop in 2020. Even though I took very good care of both of them, my phone broke in 2022, and my laptop did the same in 2023. All of a sudden, they turned off and wouldn't turn back on. All of my files had ...
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