I am extremely frustrated with HSBC Bank's digital issue, which has caused my transactions to duplicate and increase over time. I made a purchase using my virtual card, yet despite having no available balance, my account went into a negative balance, and the charge kept repeating on my statement.
Currently, my pending transactions show an unauthorized charge of $1,622.20 USD, which I did not make. HSBC customer service confirmed that this is a digital banking issue, not fraudulent activity by a third party. Even my branch confirmed the problem, yet no resolution has been provided.
I expected a globally trusted bank like HSBC to handle such issues professionally, but my frustration continues to grow. I demand immediate action from the relevant department to correct my card transactions and remove these duplicate charges.
If this is not resolved immediately, I will pursue my legal rights in court. This is a huge disappointment and a serious failure in HSBC’s digital security and customer service.
I am requesting a refund for the annual fee that HSBC charged to my credit card. Every year, I have to go through this frustrating process, asking for a refund for a fee that should not be charged in the first place. Once again, this year, HSBC has deducted this unfair charge, and I expect a full r...
I made a payment of twice the total credit card limit on my HSBC credit card based on the statement issued on May 2nd. Without my knowledge, HSBC has made a transaction under sales processing for the remaining amount exceeding the limit. When I contacted the bank, they informed me that due to the ov...
On July 27, 2023, I discovered two unauthorized charges totaling 77.62 USD on my credit card. The charges were initiated by Facebook under the names "9kb2qsk7x2" and "q7zwap3f92," without my knowledge or authorization. I immediately contacted my bank to inquire about the transactions, and they confi...
I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable. There is absolutely no reason I should...
On October 22, 2025, a transaction of ₺3,170 was made from my QNB Bank virtual credit card through PlayStation Network UK without my knowledge. Even though I don’t have a PlayStation account, my card information was used for this unauthorized transaction. I contacted both PlayStation and QNB Bank cu...
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